Return & Refund Policy

Returns

At BrookSideHorseBarn, we take pride in the quality of our products and services. If you are not fully satisfied with your purchase, we are here to help.

• Returns are accepted within 14 days of the delivery or purchase date.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• To initiate a return, please contact us at contact@brooksidehorsebarn.com with your order details and reason for the return.

Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days, and the credit will be applied to your original method of payment.
• Shipping costs are non-refundable, unless the return is due to our error.

Exchanges

• We currently offer exchanges only for items that are defective or damaged.
• To request an exchange, contact us at contact@brooksidehorsebarn.com with details and photos of the issue.

Non-Returnable Items

Some items are not eligible for return, including:

• Customized or personalized products
• Perishable goods
• Gift cards

Contact Us

If you have any questions about our Return & Refund Policy, please contact us: